All sales are final.
Due to the made-to-order and dropship nature of our catalog, we do not accept returns or exchanges. Every order is final at the moment of purchase.
Damaged or incorrect items
If your item arrives damaged or you received the wrong product, email a photo to support@cufflinkvault.com within 48 hours of delivery and we will ship a replacement at no cost. This is the sole remedy for any issue.
Order cancellation
Orders can be cancelled within 2 hours of purchase (while still in processing). After that, production begins and the order cannot be cancelled.
Questions before buying?
We’d rather answer questions than process complaints. Email support@cufflinkvault.com before ordering and we’ll make sure you get the right piece.